For us to achieve our purpose of providing more health and better lives to more and more people, we rely on four forces acting in a synergic way:
Flexible, available and secure
Retail Pharmacy Network
Partnership with the Pharmaceutical Industry
An ally in providing advantages for clients
Multidisciplinary and humane
IT – information bringing and providing healthcare
“Access to information also means access to healthcare.”
CTO – Chief Technology Officer
Authorizations in 2.018
At peak times, we process 25 transactions per second.
ePharma believes that health should be treated like a true network, in which all connected participants influence and are influenced in the results. With this integrating vision, our systems have a vital role, connecting the main health players to those who really matter: millions of people. For this, we have developed flexible technologies that adapt to the countless needs of all these publics, with a large range of functionalities, which must always be available – 24 hours per day, 7 days per week, processing millions of pieces of information in a secure and reliable way.
“Providing access to healthcare” is a task closely linked to another challenge: Fast, precise and secure access to quality information. For this, in recent years, the ePharma’s IT department has been one of the main drivers of our customer-centric culture.
We have implemented the most advanced methodologies in the industry, based on the following concepts:
To meet client demands in a dynamic and continuous manner, making the ENTIRE TEAM and EACH OF THEM responsible for the quality of delivery, at EVERY STAGE, simplifying our processes and integrating departments, to reduce client response time.
To make it possible to increase the number of transactions and monitoring of treatments, patients and benefits, all knowledge generated is stored in the cloud, with the support of high performance Oracle Cloud and Microsoft Azure solutions.
Retail Pharmacy Network – partnership and integration
“Thanks to a powerful partnership with pharmacies, the ePharma system is present in 3,000 cities throughout the Country.”
Bruna De Vivo
Senior Pharmacy Business Development Manager
The Retail Pharmacy Network, more than just a great ally, is one of the main assets of ePharma, due to the connections it establishes. It is a powerful tool for delivering medicine, with 27.649 pharmacies and 155 delivery units, which provide our services to 3,000 cities in the country, as a direct partner in all PBM unit programs, as well as in programs of the Specialty Care unit focused on the pharmaceutical industry.
Equal to 6% of the Brazilian population
Some of our Retail Pharmacy Network partners
ePharma also has the essential support of a qualified clinical service network: Image and clinical analysis laboratories, infusion and vaccination clinics for various exams and procedures; home care companies and accredited nurses to make home collection and exams possible.
Some of our Clinical Service Network partners
Industry – we are purchasers,
business developers and allies
The purchase of medicine for all our business units is centralized in order to obtain the best deals, also increasing attractiveness to the pharmaceutical industry. We are simultaneously purchasers, business developers and, above all, allies in expanding access to healthcare, increasing treatment adherence and continuity, by means of our pharmaceutical benefit programs and patient support programs.
This relationship also has another major function: To establish the relation of medicines covered by the benefit, by means of the so-called ePharma Formulary. The main purpose of this document is to encourage safe and effective use of these medicines.
Business and People
The basic principles that have guided the company over these 19 years remain unchanged. ePharma was always based on ethical and legal values. We respect the principle of equal treatment of shareholders and we ensure transparency and accuracy in our financial statements, which are audited each year.
We have created a Corporate Governance department to ensure our principles are followed in all company actions. Our objective is to ensure that all processes, conduct, customs and practices are in keeping with the guidelines of our corporate purpose and responsibility.
We have built a data protection environment, according to the fundamental principles of safeguarding information:
– Legality, loyalty and transparency
– Limitation of purpose and ends
– Data minimization
– Accuracy, exactness
– Limitation of storage
– Integrity and confidentiality
In 2.018, we began the ISO/IEC 27001 certification process based on information security standards. In this sense, among other essential steps, we are working to meet 100% of the General Data Protection Law (LGPD).
Board of Directors
Our Board of Directors is responsible for long-term strategy and formulation of company business policy. Among its statutory attributes is designation of executive staff and monitoring of their management. On December 31, 2.018, the board was made up of five members representing shareholders.
ePharma directors are chosen by the board and are responsible for managing the business and implementing general company policies and guidelines. They work in an integrated manner for our main purpose: To provide healthcare access for better lives.
Luiz Carlos Silveira Monteiro
CEO - Chief Executive Officer and Founder of ePharma, created in 1999, a physician and health manager, he was president of the Pediatrics Surgery Association of São Paulo and director of the Brazilian Medical Association. Administrative Advisor of the Brazilian Institute of Corporate Governance (IBGC) and Founder and Advisor of the Population Health Alliance (ASAP).
CFO - Chief Financial Officer, he worked as planning manager for Carrefour as well as for Monsanto, Chase and Andersen. Holding a Master’s degree in Business Administration from the Pontifical Catholic University of São Paulo (PUC-SP) and an Accounting degree from Paulista University (UNIP-SP), he also has an MBA from São Paulo Business School (IBMEC-SP) and specialized studies at INSEAD, NYU’s Stern School of Business, the Kellog School of Management and the Harvard Business School.
Director of the PBM and ProHealth units, he held the position of Business Manager at Searle do Brasil for fifteen years and Director and Business Manager at Coloplast do Brasil for seven years. With a degree in Business Administration from the Faculty of Philosophy, Letters and Human Sciences (FFCL-RJ), he also has a graduate degree in Health Services Management from the National Service for Commercial Apprenticeship (SENAC-SP) and has an MBA from the School of Higher Education in Advertising and Marketing (ESPM-SP).
Bruna De Vivo
Senior Pharmacy Business Development Manager at ePharma since 2.002, with experience in the PBM market since 1.999. Member of the Health Commission of the São Paulo Pharmacy Council from 2.009 to 2.010, she graduated from the Catholic University of Santos School of Pharmacy and Biochemistry (UNISANTOS) and has an MBA from the Dom Cabral Foundation, in addition to specialized studies in Health at the Pontifical Catholic University of São Paulo (PUC-SP).
Carlos Pappini Jr.
Director of the Specialty Care unit, he has more than 20 years of experience in the health sector, having worked for health operators (Amil) and in the pharmaceutical industry (Merck Sharp & Dohme, Baxter, Cristália and Bayer). An administrator with graduate studies in Marketing, an MBA in Health Economics from the Federal University of São Paulo (UNIFESP) and a Master’s degree in Business Administration from the Pontifical Catholic University of São Paulo (PUC-SP).
CTO - Chief Technology Officer, he worked as IT Director in an Electronic Medical Records company, focusing on Big Data, as well as in the consulting area of Microsoft Brasil. He has a Bachelor’s degree in Computer Science and completed graduate studies in Project and Portfolio Management. He also received the Microsoft Most Valuable Profession (MVP) award seven times.
Regulations and Controls
A number of codes and policies support the ePharma commitment to the ethics and transparency of its activities.
Supplier Code of Conduct
Employee Code of Conduct
Intermediary Hiring Policy
Policy for receipt and offers of gifts, presents, entertainment and hospitality
Social and Environmental Responsibility
Caring for health and those who provide care: This was the idea that drove one of our main internal actions – Pink October. In addition to promoting awareness of the importance of prevention, we promoted employee engagement in donation of food to the Amor de Barretos Hospital. In one month, ePharma collected 420 kg of food for the institution.
For this, ePharma committed to meeting a number of objectives to help the environment:
Reduce paper towel consumption by 80%
Avoid waste of water in all environments
Reduce plastic cup consumption by 20%
100% recycling of trash
Organizational Culture – we are people caring for people
Our multidisciplinary staff is one of the pillars of our business. We are people caring for people. Consequently, focusing on our employees is more than just essential: It is strategic for our growth.
Our HR policy is based on high impact values and performance, with guidelines to change people and the company, with continuing education. We integrate talent to train them for leadership and autonomy, while simultaneously encouraging co-participative work, looking toward the future of the company and organizations in general.
Guidelines for Management of People
A specialized team brings together professionals from the technology, management and health sectors, including physicians, nurses, nutritionists and pharmacists, all for a single purpose, regardless of their function within the company: Provide more health and well-being to more and more people.
In the search for innovation of our model and services, in 2.018, we began to support startups in eCommerce, Electronic Prescription and Patient Relations programs.